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Category A · Workshop · 1 CPD pointMandatory · Ethics1 hour

Ethical Standards (Mandatory): Ethics & Professional Responsibility

Practical guidance for the day-to-day realities of migration practice

Ethics for a Registered Migration Agent is not an abstract value statement; it is a set of enforceable legal obligations that sit behind every file you open. This workshop focuses on ethical standards and ethical decision-making — honesty and candour, competence and diligence, conflicts, confidentiality, fair and disclosed fees, and record-keeping — through six practical scenarios drawn from practice, each mapped to the relevant sections of the Migration (Migration Agents Code of Conduct) Regulations 2021. Participants leave with a simple, repeatable framework for ethical decision-making and a clear understanding of what OMARA expects in record-keeping, complaints handling and client communication.

This workshop is designed for the mandatory ethical standards topic.

Learning outcomes

By the end of this workshop, participants should be able to:

  1. 01Explain the ethical standards expected of a registered migration agent and how the Code of Conduct gives them legal force.
  2. 02Recognise common ethical pressure points — conflicts, fees, weak applications — before they become breaches.
  3. 03Apply a simple, repeatable decision-making framework when an ethical grey area arises with a client.
  4. 04Understand what OMARA expects in record-keeping, complaints handling and communication with clients.

Session plan

  1. 01
    The regulatory framework
    Why ethics matters — OMARA, the Migration Act and the Code
    8 min
  2. 02
    The Code of Conduct — core pillars
    The obligations that govern every client interaction
    7 min
  3. 03
    Six practical scenarios
    Real day-to-day situations and how to respond
    25 min
  4. 04
    Red flags, records & consequences
    Common traps, file-keeping duties and what a breach costs
    10 min
  5. 05
    A decision-making framework & takeaways
    A repeatable tool for grey areas
    10 min

How it runs

Live & interactive
Led in real time by the facilitator on Zoom (meeting format: video, chat, breakout rooms) or face-to-face. Minimum 6, maximum 30 participants. At least half of contact time is active learning.
Materials
Learning outcomes, pre-reading, the participant workbook and the joining guide are released 7 days before the session.
Attendance
Identity and MARN checked on entry. Camera on throughout (online). Roll calls and at least 2 timed participation checkpoints. You must attend the full session.
Certificate
After the session our staff verify your attendance, and your certificate is issued within 5 business days.
Ask anything, anytime
Booking unlocks the RMA Q&A, where Vikas Jain answers your law and policy questions personally whenever they come up, plus the Resource Library (Code-compliant templates, checklists and our workshop slide decks).
Reporting
We notify the Office of the Migration Agents Registration Authority (OMARA) through the OMARA Portal within 14 days of the workshop, once your full attendance has been verified.

Full details: attendance & participation · learning & certificates · online participant support · cancellations

Presenter

Vikas Jain
Principal Solicitor & Director, Wickham Lawyers

Over twelve years of legal practice, predominantly in Australian migration law. Admitted to the High Court of Australia and the Supreme Court of Queensland, and as a Barrister & Solicitor of the High Court of New Zealand. Former Registered Migration Agent (MARN 0958336). Four-time finalist, Lawyers Weekly Migration Partner of the Year.

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