Evaluation & continuous improvement

How we collect feedback

• Participant evaluation survey after every session, covering learning outcomes, accuracy and currency, intellectual and practical depth, the case studies, facilitation, and the platform or venue.
• Pre/post confidence poll in every session, measuring self-reported learning gain.
• Facilitator session report after every session: delivery against plan, participation issues, technical or venue issues, content gaps and recommended improvements.

How we act on it

• A quarterly quality review compares results between online and face-to-face delivery and maintains an action register.
• An annual internal compliance audit against the CPD Provider Standards in LIN 26/001 (and after any significant change).
• Improvement is triggered when average relevance or satisfaction falls below 4.0/5, there is a consistent gap between delivery modes, or a complaint is upheld.

We cooperate with quality assurance by the Office of the Migration Agents Registration Authority (OMARA), including observation of a CPD activity and requests for information.