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Category A · Workshop · 1 CPD pointMandatory · Code of Conduct1 hour

Code of Conduct (Mandatory): Living the Code — Practical Implications

Day-to-day compliance across partner, skilled, employer-sponsored, student and protection visa practice

The Migration Agents Code of Conduct (in force from 1 March 2022, as amended) is applied in dozens of small decisions every week. This workshop applies the general duties in Part 2 of the Code — respect (s 14), futile assistance (s 19) and statements and documents to government officials (ss 20–21) — and the agent–client duties in Part 3: conflicts (s 34), service agreements, fees and client money, file management and ending the engagement. Each duty is tested against a realistic subclass scenario so participants can spot the red flags that precede a complaint, and apply a working checklist from their very next client meeting.

This workshop is designed for the mandatory Code of Conduct topic.

Learning outcomes

By the end of this workshop, participants should be able to:

  1. 01Recognise the Code duties that matter most in day-to-day practice — not only the ones agents assume are risky.
  2. 02Apply the Code across partner (820/801), skilled (189/190), employer-sponsored (482/186), student (500) and protection (866) scenarios.
  3. 03Spot the red-flag patterns that precede a complaint to the Authority, and catch them at file level.
  4. 04Leave with a practical, file-ready compliance checklist.

Session plan

  1. 01
    Foundations
    Purpose of the Code, what non-compliance costs, the five Parts
    10 min
  2. 02
    General duties (ss 13–16)
    Professional, ethical, respectful — with a bridging-visa scenario
    8 min
  3. 03
    Futile assistance (s 19)
    Partner and skilled scenarios — knowing when to say “not yet”
    10 min
  4. 04
    Truthfulness to officials (ss 20–21)
    Employer-sponsored and student scenarios
    10 min
  5. 05
    Conflicts, agreements, fees and files
    Student commissions, service agreements, client money, 14-day clocks
    15 min
  6. 06
    Red flags & the working checklist
    Patterns before a complaint; Q&A
    7 min

How it runs

Live & interactive
Led in real time by the facilitator on Zoom (meeting format: video, chat, breakout rooms) or face-to-face. Minimum 6, maximum 30 participants. At least half of contact time is active learning.
Materials
Learning outcomes, pre-reading, the participant workbook and the joining guide are released 7 days before the session.
Attendance
Identity and MARN checked on entry. Camera on throughout (online). Roll calls and at least 2 timed participation checkpoints. You must attend the full session.
Certificate
After the session our staff verify your attendance, and your certificate is issued within 5 business days.
Ask anything, anytime
Booking unlocks the RMA Q&A, where Vikas Jain answers your law and policy questions personally whenever they come up, plus the Resource Library (Code-compliant templates, checklists and our workshop slide decks).
Reporting
We notify the Office of the Migration Agents Registration Authority (OMARA) through the OMARA Portal within 14 days of the workshop, once your full attendance has been verified.

Full details: attendance & participation · learning & certificates · online participant support · cancellations

Presenter

Vikas Jain
Principal Solicitor & Director, Wickham Lawyers

Over twelve years of legal practice, predominantly in Australian migration law. Admitted to the High Court of Australia and the Supreme Court of Queensland, and as a Barrister & Solicitor of the High Court of New Zealand. Former Registered Migration Agent (MARN 0958336). Four-time finalist, Lawyers Weekly Migration Partner of the Year.

Full profile →